Effective Communication Skills will teach you how to get your message across through effective communication. You will learn how to manage every conflict you encounter successfully.

This e-course is divided into 6 modules inclusive of exercises and assignments that will teach you the essence of effective communication and enable you to express yourself more clearly and confidently. Moreover, the modules are simple and going through this course will be smooth-sailing.

Introduction 4

Understanding The Communications Process – How Does Miscommunication Occur?

5

* EXERCISE *

6

The Communication Process

7

Understanding information and reactions

10

How Miscommunication Occurs

14

* EXERCISE*

15

How to Understand Someone’s View of the World

16

* EXERCISE *

30

How to Communicate With Different Types of People

31

* EXERCISE *

34

How To Be A Great Communicator And Build Up Rapport Effortlessly

39

How to Make Smalltalk with People

44

Giving and Receiving Feedback

49

Principles of feedback

50